About Our Team

Putting Your Business First

We are a corporate authorised representative of Insurance Advisernet Australia, one of the leading General Insurance businesses in Australia. Our branch on the Mid North Coast was established by Jeremy and Nikki Thornton in 2011 and we’ve expanded to have three offices: in Taree, Dungog and the Hunter Valley.

While we are part of a much bigger company, we are passionate about supporting locals and maintaining a community focus. Our team is dedicated to putting your business first, partnering with you to make sure your interests are protected by the right policy. In your time of need, count on our knowledgeable, compassionate advisers to sit down with you and work towards the best outcome. We offer all kinds of business insurance, including farm insurance, public liability, construction insurance and more.

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Our Business Values

Here at Insurance Advisernet Australia, we believe in family, community and business. We understand running a business is often overwhelming and having the right insurance can make or break your company in the event of an accident or substantial loss. Our values are centred around protecting your business by helping you access the right cover for your specific needs.

Our staff look forward to assisting you in finding a suitable policy, whether you need hospitality insurance, business insurance, cyber insurance, contracts insurance or anything in between. We go above and beyond to ensure you completely understand the policy and that you are 100% satisfied. Get in touch with our friendly team today!

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Jeremy Thornton

Dip Fin Serv – Insurance Broking

Authorised Representative No: 411354 

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Nikki
Thornton

Authorised Representative No: 440603

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Natalie
Roese

Authorised Representative No: 1265690

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Kate
Vigers

Kate
Middleton

Authorised Representative No: 1274702

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Ellie
Rosten

Authorised Representative No: 1273482

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COMPLETE RISK SOLUTIONS PTY LTD

Is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Ltd

Corporate Authorised Representative Number 411353.

Australian Financial Service No. 240549.

ABN 15 003 886 687

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Operating Hours

Mon-Fri  – 
Saturday Closed
Sunday Closed

Public holidays Closed

Jeremy Thornton

Dip Fin Serv – Insurance Broking

Authorised Representative No: 411354 

We had the opportunity to start our business when we were based on The Gold Coast. With our extended family long time and well known residents of The Manning Valley we regularly traveled here for weekends and holidays. It became harder and harder to pull ourselves away. From a business perspective we saw a need in this market for alternative providers of business insurance who have a real passion for the community.​​

I’m a firm believer in locals supporting locals and we make conscious decisions to deal locally. Active in the business community I enjoy providing solutions for business Insurance in The Mid North Coast & Upper Hunter Valley regions and beyond. You can usually see me as Emcee of local events like Lakeside Festival, Taree Carols in the Park or Australia Day Celebrations.

I spent over 12 years in broadcasting full time which took me from home in Melbourne right up and down the eastern sea board and inland. It was a great career and something I still have a passion and an ear for. I’m good to have at a table on trivia nights if the questions turn to music or sport due to my first career. Insurance came along in 2002 at GIO and I quickly developed a passion for the role it plays in people’s lives and businesses.​

Nikki Thornton

Authorised Representative No: 440603

I am a born and bred Manning Valley girl. My family own a now third generation Real Estate agency in Taree. Naturally I was born with Real Estate in my blood. Just ask my husband about my “research” into properties and land. Whilst born into a real estate family I found a real passion for radio when I was in high school. With friends I used to run shows on school radio and community radio until heading to university in Melbourne to studio commercial Radio. The job took me all over place and I started to specialise in creative writing and voice overs.​

We still operate a small voice over studio from our home in Taree and you can hear my voice on any number of message on holds or corporate presentations.

We have 2 kids one still at home and one has flown the nest to study acting at Sydney Actors School.
When not working, I volunteer one day at a Nursing home, love hiking and running with friends.

I’m Tier Two compliant in Insurance broking and share our desire to protect the community we live in. It’s so important that business protects itself as it has a knock on effect with staff, family and the community if they don’t.​

Natalie Roese

Authorised Representative No: 1265690

I joined IA in May 2018 after 14 years working for a Financial Planner in Forster. Never having experienced General Insurance before I saw this as a great new challenge and chance to​ help our community. 

 

Born and raised in the Western Suburbs of Sydney, I worked in the Commonwealth Bank straight out of school and remained with them for 12 years before having my 1st Child. Relocating to Central Coast and then 5 years on to Mid North Coast where I Found myself in Financial Planning . 2 kids later, my spare time entails time with the family, training with a local running group.

 

6 Years on and Thanks to IA, I am now completing my Tier One compliance in Insurance Broking and manage a large portfolio of clients.. 

With IA, I believe that creating awareness of why being satisfactorily insured is important and also becoming better educated toward assisting the community in having access to the most comprehensive protection available.

Kate Middleton

Authorised Representative No: 1274702

I joined IA in May 2023 in their Dungog office and have 8 years industry experience. Previous to insurance I was General Manager of a not-for-profit organisation in Newcastle.

I have lived in the Dungog Shire for 34 years and love the country scenery and sense of community.

In my spare time I enjoy scrapbooking, reading crime fiction or binging a good TV series. I also love being anywhere near the water. Weekends are usually spent relaxing with friends or family enjoying good food, drinks and laughs.

I am a mum to four adult children and also have 5 very spoilt cavoodles.

Ellie Rosten

Authorised Representative No: 1273482

I grew up in a family of 5 on a rural property located near Guyra and still have strong roots to the area. I started my Insurance career in Armidale in 2015.

My partner Adam and I then moved to the Hunter Valley in 2019 where I continued working in Insurance for a company in Maitland. Since then, we have purchased our first home and welcomed 3 babies into our family.

 

I have been apart of IA team since 2023 and with10 years experience in the Insurance industry. I have finally found a team which I really enjoy working with, a family orientated business who’s values align with my own having the client’s best interests at heart looking after their assets as if they were my own.